Privacy policy

PRIVACY POLICY

 

1. Privacy at a Glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in the privacy policy set out below.

 

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the section "Information on the controller" in this privacy policy.

 

How do we collect your data?

Some of your data is collected when you provide it to us. This may, for example, be data that you enter into a contact form or when placing an order.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of the page view). This data is collected automatically as soon as you enter this website.

 

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour.

 

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

 

2. Hosting and Content Delivery Networks (CDN)

Shopify

We host our online shop with Shopify. The provider is Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter "Shopify").

For details, please refer to Shopify's privacy policy: https://www.shopify.com/legal/privacy

Shopify is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our online shop as reliably as possible. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) of the German Telecommunications Digital Services Data Protection Act (TDDDG), insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

 

Data processing agreement

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

 

3. General Information and Mandatory Information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

 

Information on the controller

The controller responsible for data processing on this website is:

Crete-Manufacture UG (haftungsbeschränkt)

Kevin Schuller

Goethestraße 6

71686 Remseck am Neckar

Germany

Phone: +491639828270

E-mail: service@crete-manufacture.com

The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

 

Storage period

Unless a more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

 

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

 

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

 

4. Data Collection on this Website

Cookies

Our website uses so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted at the end of your visit. Persistent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies can be set by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites.

We use cookies for the following purposes:

  • Session tracking and shopping cart functionality
  • Analytics and reports
  • Marketing and personalisation
  • Checkout functions

 

Enquiries by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

 

5. Analytics Tools and Advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, length of stay, operating systems used and the origin of the user. This data is assigned to the respective end device of the user. It is not assigned to a user ID.

Furthermore, Google Analytics allows us, among other things, to record your mouse and scroll movements and clicks. Google Analytics uses various modelling approaches to supplement the collected data sets and uses machine learning technologies in data analysis.

 

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising programme of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). In addition, targeted advertisements can be displayed on the basis of user data available at Google (e.g. location data and interests) (target group targeting).

 

Facebook Pixel and Instagram

This website uses the visitor action pixel from Facebook and Instagram for conversion measurement. The provider of these services is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.

This allows the behaviour of page visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook or Instagram advertisement. This allows the effectiveness of Facebook and Instagram advertisements to be evaluated for statistical and market research purposes.

 

6. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The newsletter is sent via Shopify. For details, please refer to Shopify's privacy policy: https://www.shopify.com/legal/privacy

 

7. Plugins and Tools

Social media buttons

Buttons for the following social networks are integrated on our website:

  • Instagram (Meta Platforms Ireland Limited)
  • Facebook (Meta Platforms Ireland Limited)
  • TikTok (TikTok Technology Limited)
  • Twitter/X (Twitter International Company)

These buttons are implemented as simple links. When you visit our website, no personal data is transmitted to the operators of the social networks. Only when you click on one of these buttons will you be redirected to the website of the respective social network.

 

8. E-Commerce and Payment Providers

Processing of customer and contract data

We collect, process and use personal customer and contract data for the establishment, content design and modification of our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill for it.

The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

 

Data transfer upon conclusion of a contract

We only transfer personal data to third parties if this is necessary in the context of processing the contract, for example to the credit institution commissioned with processing the payment.

The following data is collected when an order is placed:

  • Name and address
  • E-mail address
  • Telephone number
  • Order history

 

Payment services

We integrate payment services from third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, bank details, credit card number) is processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions.

We use the following payment service providers:

 

Shopify Payments / Stripe

The provider for credit card payments is Stripe. The provider is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe").

For details, please refer to Stripe's privacy policy: https://stripe.com/privacy

 

PayPal

The provider of this payment service is PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

For details, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

 

Klarna

The provider of this payment service is Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). Klarna offers various payment options, for example purchase on account or instalment payments. If you choose to pay with Klarna, your order and contact data will be transmitted to Klarna. Klarna may carry out an identity and credit check in order to decide on the payment options offered.

For details, please refer to Klarna's privacy policy: https://www.klarna.com/de/datenschutz/

 

Apple Pay

The provider of this payment service is Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland (hereinafter "Apple"). If you pay with Apple Pay, the payment is processed via the payment card stored in your Apple account. We do not receive complete card details.

For details, please refer to Apple's privacy policy: https://www.apple.com/legal/privacy/

 

Google Pay

The provider of this payment service is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter "Google"). If you pay with Google Pay, the payment is processed via the payment method stored in your Google account. We do not receive complete card details.

For details, please refer to Google's privacy policy: https://policies.google.com/privacy

 

Shop Pay

The provider of this payment service is Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland. With Shop Pay, you can store your delivery and payment details with Shopify in order to complete future orders more quickly. Your data is only stored if you actively use Shop Pay.

For details, please refer to Shopify's privacy policy: https://www.shopify.com/legal/privacy

The legal basis for the processing of your data by the payment service providers mentioned is Art. 6(1)(b) GDPR (performance of a contract). Providing your payment data is necessary for processing the order.

 

9. Shipping Service Providers

DHL

We ship our goods with DHL. The provider is DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany (hereinafter "DHL").

In order to inform you about the shipping status of your order, we pass on your e-mail address and telephone number to DHL as part of order processing. DHL will use this data for shipment tracking and to contact you.

For details, please refer to DHL's privacy policy: https://www.dhl.de/en/toolbar/footer/datenschutz.html

 

Last updated: October 2026